Terms of service

1Who we are

The Service is provided by Algora AS, organisation number 934 323 114, Garderbakken 17 B, 1900 Fetsund, Norway ("Vertifai", "we"). You can reach us at support@vertif.ai.

These terms are published in English and Norwegian. Both versions are equally valid; if they differ, the version more favourable to you applies.

2The service

Vertifai is a browser extension and a web account. The extension answers questions about the page you are on, fact-checks claims, summarizes and explains content, and can search public web sources when a task needs it. Answers are produced by AI models with sources you can open.

How page content and your data are handled is described in the privacy policy, which is part of these terms.

We develop the Service continuously. Features, models and limits can change; we announce changes that reduce what you have paid for before they take effect (section 12).

3Your account

You can try the extension with the free credits that come with the install. An account is needed to keep tasks across devices, to subscribe and to buy credits.

You must be at least 18 years old to hold an account. Keep your sign-in details to yourself and tell us if you suspect someone else is using your account. You are responsible for what happens under your account until you tell us.

4Credits

Credits are the unit the Service is billed by. Video analysis costs 1 credit per started minute; agent tasks are charged per operation. The panel shows the cost before an expensive action starts.

• Monthly credits come with every plan (Free: 10 a month; Plus: 150; Pro: 400) and expire at the end of their allowance period. They do not carry over.
• Purchased credits (credit packs) are added to your account and do not expire. They are used after your monthly and sign-up credits, and remain until used or until the account is deleted.
• Automatic top-up is off until you turn it on. You choose a credit pack, a threshold between 5 and 30 credits and, if you want, a monthly spending limit; a default card is required. When your plan and purchased credits fall below the threshold, the chosen pack is charged to that card, never beyond the monthly limit. If a charge fails, automatic top-up pauses. You can turn it off at any time.
• Credits have no cash value and cannot be transferred to another account or exchanged for money, except as described under refunds (section 6).

5Subscriptions and payment

Plus and Pro are monthly subscriptions, billed in advance in US dollars through our payment provider Stripe. Prices are shown before you pay. Prices include VAT where it applies, and your receipt shows the VAT amount. A subscription renews automatically each month until you cancel it.

• Cancellation: You can cancel at any time on the account page. The subscription stays active until the end of the period you have paid for, and no further payments are taken.
• If a payment fails, the plan's credits are withdrawn until a payment succeeds; purchased credits stay usable. Stripe tries the payment again several times over up to two weeks and emails you so you can update your card. If no attempt succeeds, the subscription ends.

You manage your subscription from the account page or from the extension.

6Right of withdrawal and refunds

As a consumer you have a 14-day right of withdrawal from the day you buy a subscription or a credit pack (the Norwegian Cancellation Act, angrerettloven). At checkout you ask us to start delivering right away. If you withdraw within the 14 days, you pay for what you have used: credits you have used are not refunded, and you get back the price of the credits you have not used. To withdraw, write to support@vertif.ai.

• If you withdraw within 14 days, we refund the price minus a proportional amount for the credits already used.
• After the 14 days, subscriptions are not refunded for the remainder of a period.
• If we end the Service or your plan for reasons other than a breach of these terms, we refund the unused part of the current period proportionally.
• Credits left on the account when you delete it are not refunded.

To withdraw, write to support@vertif.ai from the email address on the account. Refunds go to the original payment method.

7Answers from AI

AI can make mistakes. Check important info. Answers are generated by AI models and can be incomplete, outdated or wrong even when sources are cited. Vertifai shows its sources so you can check them; the judgement is yours.

The Service is not legal, medical, financial or other professional advice. Do not rely on an answer for a decision that matters without checking it.

8Acceptable use

Use the Service lawfully and considerately. You must not:

• use it to break the law, infringe the rights of others or produce content that harasses, defames or misleads;
• submit content you do not have the right to share, or use the Service to get around access controls, paywalls or the terms of the sites you visit;
• probe, overload or interfere with the Service, or try to extract its models, prompts or other users' data;
• resell the Service, automate access outside the extension and account, or share one account between several people.

9Your content and page content

You keep the rights to what you submit. You give us the permission needed to process it for you: to read it, send it to the model and search providers named in the privacy policy, store it with the task and show it back to you. We do not use your content to train models or for advertising.

Answers are yours to use. Because AI output is not protected in the same way as original work, we cannot promise that an answer is unique or free of third-party rights.

10Ending the agreement

You can delete your account at any time from the account page. Deletion is scheduled with a grace period during which you can cancel it in Settings; after that, your data is removed as described in the privacy policy. An active subscription is cancelled and no further charges are made.

We may suspend or end your account if you break these terms, if the law requires it, or if the account is used in a way that threatens the Service or other users. Where reasonable we warn you first and give you a chance to fix the problem.

11Our responsibility

We provide the Service with care, but not without interruptions or errors. We are responsible for direct loss caused by our negligence, as Norwegian consumer law requires. We are not responsible for loss that follows from relying on an answer without checking it, or for content on third-party websites.

Nothing in these terms limits rights you have under mandatory Norwegian or EU consumer law.

12Changes to the service and these terms

We can change these terms and the Service. If a change is to your disadvantage (for example a higher price, fewer credits or a removed feature you pay for), we tell you by email at least 30 days before it takes effect, and you can cancel before then. Continuing to use the Service after the change means you accept it.

13Governing law and disputes

These terms are governed by Norwegian law. If we cannot resolve a disagreement between us, you can bring it to the Norwegian Consumer Council (Forbrukerrådet) for mediation, or to the ordinary Norwegian courts. Mandatory consumer protection in your country of residence still applies.

14Contact

Questions about these terms: support@vertif.ai.